Learn more about Eliminating the Blockage (Advanced Method)
Important Note: These changes to Internet Access Policies are only required while you activate or update your USB key. You may not need to make these changes permanently.
Show me how to Temporarily Disable my Windows Firewall
You may be able to resolve this trouble by temporarily disabling any firewalls that could be blocking the License Manager. You can disable the Windows Firewall by following these steps:
- Click Start Menu | Settings | Control Panel or Start Menu | Control Panel
- In Control Panel, if you are in the "Category" view, click Security Center and then click Windows Firewall.‚ If you are in "Classic" view, simply click Windows Firewall.
- Click on the General Tab.
- Turn off the Firewall, then press OK.
Similarly, if you are on a small network you may be able to bypass your router by connecting the internet cable from your Cable or DSL modem directly into your computer's ethernet port.
Show me how to reconfigure my network
If for some reason it is not possible to activate the key from a different network, you may wish to reconfigure your firewall or internet security arrangements. This may require the services of the company IT staff or contact with your intenet service provider.
To correct the issue you have to give special permission to the License Manager software. Please consult with your Network Administrator, or refer to your firewall documentation on how to add program exceptions, or to check for blocked programs. The firewall may need to be configured to allow the program called "LicenseManager.exe" access to the internet, over TCP Port 1433. Please refer to your manufacturer's instructions for configuring‚ your software firewall program, hardware firewall, or internet router.
Show me Information I would need to resolve a blockage caused by my ISP
It is rare that a client has had to work with their ISP to resolve a problem with the License Manager, but in some small communities there is only one ISP so these steps may be required.
Please contact your ISP and let them know that Licanse manager is unable to access MicroSurvey's License Database.
The URL for the web location License Manager accesses is:
microsurveylicenseserver.com TCP Ports 1433 and 80
MicroSurvey.com TCP Port 80
For further guidance, please submit a support ticket or call MicroSurvey at 1-800-668-3312 or 1-250-707-0000.