Technical Support

MicroSurvey Software Technical Support is available to help you get the most out of your MicroSurvey program. The following information explains how to prepare for your call so that your inquiry can be answered promptly and accurately.

Please prepare yourself before you call for Technical Support

Take a few minutes before you place your call to check the printed documentation and the online help files to see if the answer is already at your disposal. Our Web site on the Internet can also save time. Please check it for assistance if you can. Please have the following information available if requested: Hardware model, version of the program, and your Technical Support Number.

Please make sure that you have all the steps you completed prior to your problem and can explain them to the technical support representative. We may ask that you forward a copy of your data to us if we cannot find the problem immediately.

MicroSurvey offers a 90-day complimentary support period to all of our registered users, starting the date of purchase. Introductory support is available weekdays between 8:00 am and 5:00 pm (Pacific Time) excluding holidays.

Yearly Support

For clients who have had their original 90-day complimentary support period expire and feel that they will need ongoing support over the next year, we have a Yearly Support Contact option available. This gives you the ability to contact us for technical support, as much as you require, and you pay a flat fee once a year. This option is not to be used in place of training but is to assist you on the occasions when you really need it. The charge for the Yearly Support Contract is to be billed and paid for prior to the support commencing. This rate is subject to change, call for current rates.

Electronic Support

MicroSurvey maintains and provides at no charge, our Internet Web site at the following address: http://helpdesk.microsurvey.com

This web site has sections on frequently asked questions, Technical Notes, Technical Specifications, and as required, free updates and program fixes, along with a lot of other helpful information.

Training

MicroSurvey Software Inc. can provide training to you, in your office or in a classroom situation (where facilities and numbers allow. MicroSurvey has training staff that will travel to almost anywhere and provide you with the professional skills you require to operate your MicroSurvey program. Please feel free to call and ask for a quotation or inquire about potential classroom situations. Your local dealer may also be able to setup or arrange a training session for you. Contact our head office for more information about training.